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How To Fix When Amazon Alexa Not Responding or Working?

Way To Resolve Amazon Alexa Not Responding

Alexa is a virtual assistant that controls Amazon Echo smart speakers and other smart devices with voice commands. Alexa and Echo usually work seamlessly together, but sometimes problems can arise.

In this blog, we will tell you each and everything that you need to fix the issue of Amazon Alexa Not Responding. There could be severe reasons behind Alexa not working perfectly. Hence, we will solve each solution one by one.

Most Common Causes Behind Alexa Not Responding

It would be very hard for both of us to troubleshoot the issue without knowing the cause. So, let’s try to find the main cause behind Echo Dot Not Responding.

  • Wi-Fi is not working properly
  • The Alexa-enable device is placed too far from the router
  • Other devices interference
  • Too much Wi-Fi traffic
  • Outdated app

Why Is Alexa Not Responding to Voice Commands?

One of the major issues from the list of Alexa not responding is “My Alexa Not Responding to Voice Commands”. To fix the trouble, we have found some of the best troubleshooting methods.

  1. Check the Power and Internet Access in Your Echo
  • The very first thing that you should do while your device stops responding is the internet and power access. Try to connect any other device with the same network, if that will work fine, that’s good, if not that try to restart the router.
  • Even after restarting the router, if that will not work fine, we would like to suggest you to contact your internet service providers.
  • After checking this, you should also check the power plug. That should be inserted properly into the power socket. Also, make sure that the power adapter is working well.
  1. Make Sure That Microphone Button Is Turned On
  • Sometimes, we are lost that we forget to turn the microphone button On and continue to give Alexa commands. So, we like to suggest you check your microphone button.
  • Turn it On if found off and then say the wake word of Alexa-enabled device. In case, the button is already turned ON then jump to the next step.
  1. Make Sure That Echo and Smartphone Are Connected with the Same Network

There are users who don’t read the manual properly and connect the smartphone and Echo with different networks. We hope that you didn’t make the same mistake.

To check that, open the Alexa app and check the name of the network you are connected with. In case, you also did the same mistake then connect both with the same network

  1. Alexa-Enabled Device Should Be in The Wi-Fi Range
  • We know that without a proper internet connection Alexa device will not work properly. This is why you should be careful while placing the Echo device.
  • The Alexa-enabled device should always be placed inside the connectivity range. So, minimize the distance between the Echo and the router.
  • To increase the connectivity, range some people use a Wi-Fi extender. In case, you have done the same mistake then make it correct now. Remove the Wi-Fi extender then place the device within its own connectivity range.
  1. Restart Alexa-enabled Device

Sometimes, a simple restart is enough to fix all software related glitches. This is why we would like to suggest you restart your Alexa-Enabled device. Most of the time this will fix why your Alexa Not Responding.

Jump to the next methods if nothing will be happening in your favor.

  1. Check Your Wi-Fi

It may also be possible that your Wi-Fi is down and that is why Alexa is not responding to voice commands. So, try to connect any other device with the same Wi-Fi and fix it if you find anything wrong.

  1. Check What Alexa Heard

There are times when Alexa didn’t listen to you properly and though that you have said something wrong. Suppose, you have said that,” Alexa, play marshmallow songs”. There are the chances that she heard, “Alexa play Mushroom songs”. So, check the history and you will get an idea if your lovely Alexa is working well or not.

  1. Try to Change the Wake Word

If still, your device is not responding to you back, try to change the wake word of the Alexa. You can easily change the wake word from the Alexa app. After this, give some commands to Alexa and check if the issue got resolved or not.


How Do You Reset Alexa?

If you have tried each and everything and still your Alexa Device Is Unresponsive then tries to reset it. Resetting the device to the factory defaults will change all the settings. Hence, you need to set up your device again.

  • Open the Alexa app and go to the “devices”
  • From the list, click on your Echo device
  • Scroll down then and click on “Factory reset”

If you need help related to Amazon Alexa Not Working or Responding Properly then contact our expertise person team. Our Support team give you the best tips and tricks to resolve your use within time. We also dial our toll-free +1-866-231-0111 number and get instance help to directly from our expertise person team.


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